Date : 2/2/2017 8:32:18 AM
From : "support@cellebrite.com"
To : "yanivg@justice.gov.il" , "yanivgrinberg@mail.gov.il"
Subject : RE: galaxy 4S gt-i9500 [ ref:_00Db0b5R6._500b0zCRhu:ref ]

Hi Yaniv,

Thank you for contacting Cellebrite Technical Support.

Sorry for returning to you regarding this phone a bit late, hope we can still assist you with this matter.

When phone is on and running, you can access to all its content? is the phone seems to operate normally?

I am asking since the "ADB - Malfunction 54" and "Logical - Cannot read phone memory" might suggest the phone memory is corrupt.

However, from Cellebrite product side, I would suggest on 'Rebuild Cache' from UFED Touch settings and restarting the UFED Touch unit.

Try to perform another extraction attempt after unit is back on.

Will wait for your update in case this helped or in case further assistance is needed in this matter.

Regards,

Yonatan Yafe

Technical Support Engineer | Cellebrite

--------------- Original Message ---------------
From: yanivgrinberg [yanivgrinberg@mail.gov.il]
Sent: 01/02/2017 20:07
To: support@cellebrite.com
Subject: galaxy 4S gt-i9500

Hi,

This will only be relevant in the next hour...

I need your help. Trying to extract data from samsung galaxy 4S GT-I9500, android 5.0.1.

Physical - Boot loader - I recieve an error message: Process failed at initialization stage. ADB - Malfunction 54.

FS - Unable to load library.

Logical - Cannot read phone memory...

Any suggestions?

Yaniv Grinberg,

Ministry of Justice

Police Internal Investigations Department

Click here to report this email as spam.

ref:_00Db0b5R6._500b0zCRhu:ref