Dear Yaniv Grinberg,

Thank you for contacting Cellebrite Technical Support.  We have received your request and your Case ID is 00123804.  Please keep this ID for future reference. 

A Technical Support Engineer will contact you as soon as possible.

Subject:

galaxy 4S gt-i9500

Description:

Hi,


This will only be relevant in the next hour...


I need your help. Trying to extract data from samsung galaxy 4S GT-I9500, android 5.0.1.

Physical - Boot loader - I recieve an error message: Process failed at initialization stage. ADB - Malfunction 54.

FS - Unable to load library.

Logical - Cannot read phone memory...


Any suggestions?


Yaniv Grinberg,

Ministry of Justice

Police Internal Investigations Department

Thank you,

Cellebrite Technical Support