Hi Yaniv,

Can you tell me the product you are using and serial number.

Thanks

--------------- Original Message ---------------
From: yanivgrinberg [yanivgrinberg@mail.gov.il]
Sent: 01/02/2017 13:07
To: support@cellebrite.com
Subject: galaxy 4S gt-i9500

Hi,


This will only be relevant in the next hour...


I need your help. Trying to extract data from samsung galaxy 4S GT-I9500, android 5.0.1.

Physical - Boot loader - I recieve an error message: Process failed at initialization stage. ADB - Malfunction 54.

FS - Unable to load library.

Logical - Cannot read phone memory...


Any suggestions?


Yaniv Grinberg,

Ministry of Justice

Police Internal Investigations Department

Kamal King
Tech Support Representative
Cellebrite Inc.
7 Campus Dr. Suite 210 | Parsippany, NJ 07054
t. 201-848-8552
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