Date : 5/31/2020 8:49:20 AM
From : "yanivgrinberg"
To : "support@cellebrite.com"
Subject : RE: Solution Provided Reminder. Case Number 00421835. ref:_00Db0b5R6._5003W2V2NF:ref

I installed the software on a different computer (after re-installing with AV disabled didn't work) and now it works fine.

Please advise what could cause it to fail on my main PC?

By the way, another issue that happens is whenever I choose Full App Extraction in FS Extractions, the UFED4PC crashes but if I choose Partial it doesn't. I don't know if it's related but I would like your input on that as well.

Thanks,

Yaniv

מאת: support@cellebrite.com <support@cellebrite.com>
‏‏נשלח: יום ראשון 31 מאי 2020 10:59:00
‏‏אל: yanivgrinberg
‏‏נושא: Solution Provided Reminder. Case Number 00421835. ref:_00Db0b5R6._5003W2V2NF:ref

Dear Yaniv Grinberg,

We have recently provided a solution for Case #00421835. Please advise if this solution has solved the issue and if we may close the case.

Subject:

Samsung SM-G930F open

Description:

Decrypted Bootloader failed

Thank you for your cooperation,

Cellebrite Technical Customer Support

ref:_00Db0b5R6._5003W2V2NF:ref